2.1 We only request information from you for a limited set of purposes. Typically, personal information is collected:
- for registration to certain areas of the website, including self-service and competitions
- to allow you to request a service, including repairs
- to allow you to make a complaint
- to allow us to consider your comments, queries and suggestions and respond if necessary
- to allow us to respond to your enquiries for information
- to distribute requested materials
- to enable online payments to be made.
2.2 The type of personal information collected on the website could include your name, date of birth, company name, address (including postcode), email address, telephone number (including mobile), user name and password, unique reference numbers, IP address and debit/credit card details.
2.3 We will also use, store and analyse the information we collect so we can administer, support, improve and develop our services. This includes, but is not limited to:
- quality control and training purposes
- improve the design of the website
- improve our marketing strategy.
3.1 You have the right to access any of your personal information that we hold. If you would like a copy of this information please either email us at email@example.com or write to us at 95, McDonald Road, Edinburgh EH7 4NS. Make sure you include your name and a clear description of the information you would like.
3.2 An application fee may be levied, as permitted by the Data Protection Act 1998, for us to supply you with details of your personal information.
3.3 If any of the information we hold is incorrect or out of date you are entitled to ask us to correct it.
4.3 The data controller is Hanover (Scotland) Housing Association Ltd, registration number Z6439206.
4.4 If you have any questions about our use of personal data please contact us at firstname.lastname@example.org.
5.1 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to monitor and improve the way in which our website is used and to keep it secure.
5.2 If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the names:
- _ga, _gat and _unam – used by Google Analytics
- wfvt_3141067722 and wordfence_verifiedHuman – used by WordFence.
5.3 The information generated by the Google Analytics cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.
5.4 Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.
5.5 Wordfence is a security plug-in for WordPress and helps keep the site safe and secure. Its cookies are used to ensure that a visitor is a human, not a ‘bot’, and to group page views.
5.6 More information about cookies, including how to block them or delete them, can be found at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access areas or features of our site.